Last Updated: August 2026
At Venturo, we are committed to making your shopping experience simple and convenient — from choosing the right product to receiving it at your doorstep.
We currently provide delivery services across Malaysia and Singapore through appointed courier and logistics partners. Our customer support team is also available to provide personalised one-to-one assistance throughout your purchase and after-sales journey.
1. Delivery Coverage
Venturo currently delivers to:
- Malaysia
- Singapore
Delivery availability may vary depending on the product, delivery location, courier coverage, product size, and other logistical considerations.
For locations with limited courier or delivery access, our team may contact you to discuss alternative delivery arrangements.
2. Delivery Methods
Orders are generally delivered through Venturo's appointed courier or logistics partners.
The delivery method will be determined based on:
- Product size and weight
- Delivery destination
- Product handling requirements
- Courier or logistics availability
Customers may receive tracking information once the order has been dispatched, where tracking is available.
For larger or special-handling appliances, Venturo may arrange an appropriate logistics provider to ensure safer delivery.
3. Delivery Timeframe
Estimated delivery times may vary depending on the destination, stock availability, courier service, and product type.
Typical delivery estimates are:
Malaysia: approximately 3–7 working days
Singapore: approximately 5–10 working days
These delivery periods are estimates only and are not guaranteed.
Delivery may take longer during public holidays, promotional periods, adverse weather, customs processing, courier disruptions, or other circumstances beyond Venturo's reasonable control.
For pre-order or special-order products, the estimated delivery period will be communicated separately.
4. Delivery Charges
Delivery charges may vary depending on:
- Delivery destination
- Product size and weight
- Courier or logistics provider
- Special handling requirements
- Applicable cross-border delivery arrangements
Any applicable delivery charges will be displayed during checkout or communicated to the customer before the order is confirmed.
From time to time, Venturo may offer Free Delivery promotions for selected products, locations, or promotional periods. Applicable terms and conditions will be stated accordingly.
5. Singapore Orders & Cross-Border Delivery
Orders delivered to Singapore may be subject to additional cross-border shipping requirements, customs procedures, taxes, duties, or other applicable charges.
Where such charges are not included in the purchase price or shipping fee, they may be payable separately by the customer.
Cross-border delivery times may also be affected by customs clearance and other regulatory procedures.
6. Receiving Your Order
Customers are responsible for ensuring that:
- The delivery address and contact details provided are accurate and complete
- Someone is available to receive the parcel where required
- The delivery location is reasonably accessible
- There is sufficient space and access for larger appliances
For larger appliances, customers are advised to check doorways, lifts, stairways, corridors, and other access points before placing an order.
If delivery cannot be completed due to incorrect information, restricted access, customer unavailability, or other circumstances attributable to the recipient, additional delivery or re-delivery charges may apply.
7. Installation
Some Venturo products are designed for easy setup and may not require professional installation.
Where installation or assembly is required, relevant instructions will be provided with the product or communicated by our customer support team.
Unless otherwise stated in the product description, invoice, promotion, or order confirmation, installation services are not included in the product price or standard delivery fee.
Additional installation, electrical work, accessories, materials, or special labour, where required, may incur additional charges.
Customers are encouraged to contact Venturo Customer Support before purchase if they are unsure whether a product requires installation.
8. Pre-Order & Special-Order Products
Certain Venturo products may be available on a pre-order or special-order basis.
For these products:
- Estimated arrival dates are subject to change
- Availability depends on production and stock availability
- Full or partial payment may be required
- Delivery will be arranged once the product becomes available
If there is a significant delay or the product becomes unavailable, our team will contact the customer to discuss the available options.
9. Failed Delivery
A delivery may be considered unsuccessful if:
- The customer cannot be contacted
- No one is available to receive the order where required
- An incorrect or incomplete delivery address has been provided
- The delivery location is inaccessible
- The product cannot reasonably fit through the available entrance or access route
- The delivery location presents safety or access restrictions
Where re-delivery is required, additional delivery charges may apply.
10. Product Inspection Upon Delivery
Customers are encouraged to inspect their order as soon as it is received.
Please check:
- The correct product and model have been delivered
- The packaging is in acceptable condition
- There are no obvious signs of physical damage
- The relevant accessories are included
If you receive an incorrect, damaged, or visibly defective product, please take clear photos and/or videos of the product and packaging and contact Venturo Customer Support as soon as possible.
Please retain the original packaging until the issue has been reviewed by our team.
11. Personalised Customer Support
At Venturo, our service does not end once your product has been delivered.
Our customer support team provides personalised one-to-one assistance for product enquiries, usage guidance, warranty matters, and after-sales support.
If you experience any issues with your Venturo product, please contact our team and we will assist you accordingly.
12. Visit Our Store
Customers who prefer to view selected Venturo products in person are welcome to visit our Kuala Lumpur store.
Venturo
No. 3, Jalan Mega 5
Taman Mega Jaya
56100 Kuala Lumpur
Malaysia
Product availability for viewing may vary. We recommend contacting our team before visiting if you wish to view a specific product.
13. Changes to This Policy
Venturo reserves the right to update or amend this Delivery, Shipping & Installation Policy from time to time.
Any changes will be published on our website with the updated effective date.
14. Contact Us
For delivery, shipping, installation, or product enquiries, please contact:
Venturo Customer Support
Email: venturotech.official@gmail.com
Tel：+60183988976
Our team will be happy to provide personalised assistance before and after your purchase.
